System Ceramics' road to predictive maintenance: a project in motion
Our vision of manufacturing thrives on connected, intelligent systems. Each machine in operation acts as a data hub, delivering constant insights that enhance service quality and machine reliability.
All this moves toward a long-term goal: predictive maintenance that identifies potential issues in advance and enables precise, planned interventions before problems occur.
Integrating R&D and customer service data
At the center of this initiative lies integration. Two separate domains, R&D and Customer Service Operations, are being connected through a shared digital infrastructure. The R&D database contains all machines and component specifications, while the service database gathers detailed reports written by technicians after each customer visit.
Each report follows a structured set of questions: What was the purpose of the visit? Which actions were carried out? When did they take place and how long did they last? How was the issue resolved? Once standardized, these answers become measurable data that describe the evolution of machine performance and maintenance patterns.
By merging the two databases, System Ceramics is creating a single, reliable foundation for calculating the Mean Time Between Failures (MTBF) and for estimating the lifespan of each component. Every report is compiled through a uniform template shared across all branches, which guarantees clarity, repeatability, and comparability between markets.
The installed base as a dynamic archive
The project relies on System Ceramics’ global installed base, a constantly updated database that gathers information on all machines operating worldwide.
Customer Service teams verify the operational status of each line, identifying which machines are active, temporarily inactive, or decommissioned. This continuous exchange with customers maintains the accuracy of the dataset and creates a deeper connection with production sites. As the feedback network expands, the installed base evolves into a collective archive of operational experience.
Over time, this archive will support predictive maintenance by mapping how each component behaves and by indicating when an intervention becomes necessary. Data will no longer describe the past but will help anticipate future conditions and improve planning.
From data collection to predictive maintenance
Predictive maintenance represents a gradual transformation in industrial service. Through the analysis of data such as alarms, warnings and replacement cycles, System Ceramics aims to recognize recurring patterns and calculate the intervals that precede component wear.
This information allows the company to plan maintenance in advance, aligning interventions with customers’ production schedules, and minimizing downtime. The process is already underway and requires rigorous data collection supported by standardized reporting methods.
Technicians across all branches, including for example Italy, Spain, Brazil and China, are being trained to document each intervention with accuracy and to enter information into shared digital tools. The more deterministic and consistent the data becomes, the closer the company moves toward its predictive goal.
While the path presents multiple complexities, from maintaining updated records across the global installed base to ensure consistency of reporting among different regions, System Ceramics views these challenges as opportunities to strengthen collaboration and refine its service model. Each improvement in data quality or process uniformity adds depth to the predictive framework that is now taking shape.
Facing complexity through collaboration and training
Technology develops its full potential only when guided by expertise. The Customer Service team of System Ceramics coordinates this project together with R&D and the Hypermate digital team, combining field knowledge with engineering analysis.
Training is essential. Technicians are taught to observe, interpret, and record machine behavior with precision. Each report enriches the global dataset and strengthens the link between local experience and corporate intelligence.
A global service built on proximity
System Ceramics’ Customer Service operates through an international network of branches and service hubs located in Italy, Spain, Brazil, China and other key regions. In fact, one of the company’s most distinctive strengths lies in its presence across countries with a strong market for ceramic industries. This global presence guarantees fast and direct support in every ceramic market segment, from pressing and decoration to sorting and end-of-line automation. Through the integration of local branches, it has established a deep-rooted connection with regional markets, enabling closer customer relationships and more responsive service.
A large team of highly trained technicians provides installation, maintenance, training and technical consultancy, ensuring uniform standards of quality worldwide. Knowledge sharing across countries and branches strengthens the company’s collective competence and supports a consistent level of service.
System Ceramics distinguishes itself within its sector thanks to its extensive and integrated global service network, which unites technological innovation with practical expertise.
The Customer Service team offers comprehensive support designed to maximize uptime, enhance production efficiency, and reinforce customer confidence through concrete and measurable value.
Data, expertise and trust
The strength of System Ceramics’ service lies in five essential pillars.
- Its global presence ensures responsiveness and proximity.
- Its technological excellence supports customers with advanced, reliable solutions.
- Its technical expertise provides deep competence in complex production environments.
- Its customer relationships are grounded in consistency and transparency.
- Its data-driven service approach transforms operational data into knowledge, enabling proactive and informed maintenance.
This combination of human experience, technology and information forms a complete ecosystem where every technician’s report and every machine’s signal contribute to a shared understanding of performance.
Looking ahead to a win-win future
The predictive maintenance project is still in progress, but its direction is clear. System Ceramics is building a foundation of unified data, standardized reporting, and continuous collaboration with customers. Each step strengthens its capacity to deliver a service model that evolves with time and experience.
Through this path, the company is consolidating a new role: that of a partner able to interpret machine behavior, anticipate maintenance needs, and turn data into decisions. The journey continues as a win-win scenario, where customers can better plan their operations and reduce unplanned stops, while System Ceramics continues to learn from its machines, refining performance and value with every new insight.
Contact our Customer Service team to learn more about System Ceramics’ maintenance and projects.