maintenance services customer service system ceramics

Trust us

MAINTENANCE SERVICES

With our wide range of maintenance services, we reduce inactive periods not programed by the machines to a minimum. Our maintenance contracts ensure specific and programed maintenance for the machines, including spare parts and labor. We extend the warranty period beyond the standard duration, in order to protect your investment.

MAINTENANCE SERVICES

Incident Management & Troubleshooting

Telephone and remote support in machine troubleshooting, root couse analysis, machine restart by customized Assistance Packages

MAINTENANCE SERVICES

Technical Services

On call service interventions by our specialized technicians to help customers in solving or preventing unexpected issues and to support Customers in specific maintenenance tasks
MAINTENANCE SERVICES

Equipment relocation & decommissioning

Service to support customers in moving equipments from one site to an other or in decommissioning and scrapping existing equipment
MAINTENANCE SERVICES

Backup-units

Portfolio of groups/units allowing "fast restart" of an equipment in case of issues or "fast maintenance" of the equipment by minimizing the downtime