What happens after you buy a Superfast? Inside System Ceramics’ Customer Service

Superfast has become a reference point in ceramic pressing for its speed and precision, but its real strength lies in how that performance is sustained over time. Every day, thousands of cycles apply pressure on hydraulic systems, thrust units, and belts, components that can only guarantee reliability if maintained with method and expertise.  

Around Superfast, System Ceramics has developed a customer service structure that works in parallel with the machine: scheduled line assessments, planned interventions on critical units, certified spare parts and the support of a global network. Together, these elements ensure that the press continues to deliver at the same level long after its installation.

So, what happens after you buy a Superfast?  

First, you get comprehensive Line Assessments twice a year

Twice each year, System Ceramics organizes a Line Assessment. This activity is not limited to the press: it covers the entire production flow. Each section of the line (pressing, handling, end-of-line) is assigned to a technician specialized in that field. Using a dedicated checklist, they examine parameters that indicate the overall health of the system.

At the end of the assessment, the customer receives a detailed report. It lists recommended spare parts, software updates and observations on efficiency. For plant managers, the document is a practical tool: it gives visibility on upcoming needs and makes it possible to plan interventions before issues affect production.

You receive cycle-based care for the hydraulic unit

The hydraulic unit is at the core of Superfast’s performance and its maintenance follows a cycle-based schedule. After around one million strokes, technicians perform light maintenance, replacing piping, gaskets, mufflers and decompression blocks. The intervention typically takes two days and restores stability with minimal disruption.

After two million strokes, a more extensive refurbishment is recommended. This includes not only the light service activities but also a focus on the pump group and electrical components. In case hydraulic unit status proves to be critical, System Ceramics can also provide a new or a refurbished unit. In both cases, the goal is the same: to restore the hydraulic system to full efficiency and avoid unplanned stoppages.

You prevent failures through thrust unit refurbishing

The thrust unit is another area where scheduled maintenance makes the difference. Seals, guides and gaskets are replaced, while piston and cylinder surfaces are polished to restore optimal conditions. These steps prevent oil leaks and preserve the mechanical integrity of the press.

The service is carried out on-site, if possible. By working directly at the customer’s facility, System Ceramics minimizes downtime and avoids the need for complex logistics. The press is returned to full functionality quickly, with reduced impact on production schedules.

You keep performance steady with certified belt management

Belts are subject to natural wear and their condition has a direct effect on press performance. Regular replacement is therefore essential, but the choice of a reliable component matters just as much. System Ceramics supplies original certified belts, specifically developed and tested for durability and fully compatible with Superfast. Using these parts not only secures stable performance but also keeps warranty coverage intact.

Local supply makes the process faster. In Brazil, China and India, for example, belts are produced and distributed by System Ceramics branches, which reduces delivery times and ensures availability. Maintenance can therefore be aligned with the customer’s operational pace, avoiding delays and unnecessary storage of spare parts.

You can rely on a global service network close to your plant

Behind every intervention is a network that combines international know-how with local presence. System Ceramics operates through 20 branches worldwide, giving customers the possibility to be supported by technicians trained within the company and to have access to spare parts.

This organization means that support is consistent across geographies. Whether a press is installed in Italy or abroad, the customer can rely on the same level of expertise and the same procedures. Local presence reduces waiting times, while the global structure ensures uniform quality.

You benefit from distinctive service elements that protect your investment

Several aspects make this service approach stand out. Technicians are part of System Ceramics: their training is specific to the machines they service and their knowledge reflects years of direct experience. The company has also collected operational data from presses worldwide, building a base of information that supports precise recommendations.

The exclusive use of certified spare parts is another guarantee. These components are tested for long-term performance and installed according to the manufacturer’s standards, preserving the machine’s warranty. Combined with cycle-based planning and on-site interventions, this approach ensures that Superfast remains a reliable asset throughout its lifecycle.

You see your daily challenges addressed in a structured way

System Ceramics’ customer service approach responds directly to the main challenges faced by operators:

• Knowing in advance which components require service and scheduling interventions accordingly;
• Extending the lifespan of a core investment through structured maintenance;
• Reducing warehouse stock by relying on timely spare parts supply;
• Keeping downtime under control thanks to certified technicians handling the most critical interventions;
• Securing stability with original spare parts, ensuring durability and warranty protection;
• Relying on local branches for rapid support and minimal delays.

In the long run, you secure lasting value for your press

Investing in Superfast means equipping a factory with a press capable of setting new standards of productivity. To protect that investment, maintenance must be systematic, planned and based on proven expertise.

Through line assessments, targeted interventions on the hydraulic and thrust units, belt management and a worldwide service network, System Ceramics’ Customer Service builds a framework that keeps Superfast at its best. This approach lowers the likelihood of unplanned stoppages, sustains machine life and stabilizes operating costs, giving customers continuity on the line and reassurance about the future of their investment.

Learn more on the System Ceramics Customer Service page.