Continuous support for continuous production: System Ceramics’ Customer Service

In the ceramic industry, long-term competitiveness depends on how well machines sustain their performance under continuous production. Presses, handling systems and automation fleets must operate with reliability and efficiency while adapting to evolving technological standards.

For this reason, System Ceramics has built a Customer Service model dedicated to the continuous updating of the installed base. Through real-time tracking, preventive maintenance, structured upgrades and a global support network, the company ensures that every machine remains aligned with customer expectations and industry innovation.

Real-time tracking provides full visibility

At the foundation of this service model is real-time monitoring of every machine. Each unit is individually tracked and classified as active, retired or requiring attention. This mapping creates a complete overview of the installed base and allows the service team to plan actions with accuracy.

For plant managers, real-time tracking means clear visibility on operational status, the ability to anticipate interventions and the certainty that spare parts and consumables can be prepared in advance. Instead of reacting to failures, they can structure maintenance within production schedules and protect output continuity.

Line Assessments guide proactive planning

Twice each year, System Ceramics organizes a Line Assessment across the entire production flow. Presses, handling equipment and end-of-line sections are inspected by specialized technicians using detailed checklists.

The result is a technical report that lists recommended spare parts, consumables and software updates, along with efficiency notes. For plant managers, this report is a planning tool that provides forward visibility on upcoming needs and enables interventions to be scheduled before they impact production.

Maintenance strategies protect critical units

System Ceramics applies cycle-based maintenance strategies to the most sensitive machine units. Interventions are scheduled according to operational usage, with lighter services planned at defined intervals and more extensive refurbishments at longer ones.

This structured approach ensures that hydraulic systems, thrust units and other critical components retain stability over time. By replacing parts before they reach critical wear and by refurbishing assemblies when required, Customer Service reduces unplanned stoppages and extends machine lifecycle.

Belts are also part of this strategy. Their condition directly affects press performance, and System Ceramics supplies certified belts designed and tested for long-term durability. Local production of belts, for example in Brazil and India, shortens delivery times and ensures availability, allowing customers to align maintenance with their operating schedules.

Upgrades extend performance and introduce new technology

Beyond maintenance, Customer Service offers a portfolio of more than 200 upgrade kits. These standard kits cover mechanical, electronic and software improvements, helping customers keep machines efficient and technologically updated.

Recent upgrades highlight the breadth of this program:

• Multigecko with new suction cups for efficient surface handling.
• Qualitron with modernized PC software, updated frame grabbers and renewed documentation.
• I-GV fleet with feasibility studies for automation enhancements tailored to customer logistics.
• Genesis with regenerated print heads and reconditioned parts for rapid restart.
• Superfast support with the H16 Contract, ensuring hydraulic unit care, thrust unit refurbishing and spare parts availability across shifts.

Alongside standard kits, tailored solutions are designed in collaboration with customers, adapting innovations to the specific requirements of each production environment.

24/7 technical support ensures responsiveness

Service continuity also relies on responsiveness. System Ceramics provides 24/7 technical support, giving customers the ability to contact qualified technicians at any time. This constant availability strengthens operational confidence, knowing that assistance is never out of reach.

A global network guarantees local presence

With 20 branches worldwide, System Ceramics combines international expertise with local presence. Customers gain access to technicians trained directly within the company and to certified spare parts and consumables.

This structure delivers uniform procedures, reduced waiting times and consistent quality across geographies. Whether a press is installed for example in Italy, Brazil or India, plant managers can expect the same technical standards and the same level of support.

Service as a long-term continuity strategy

For System Ceramics, Customer Service is a strategic framework designed to sustain the installed base throughout its lifecycle. Real-time tracking provides accurate visibility, Line Assessments guide proactive planning, maintenance strategies protect critical units, upgrades extend lifecycle, 24/7 support guarantees responsiveness, and the global network delivers local presence with uniform quality.

For manufacturers, this translates into higher uptime, longer machine life and predictable operating costs. Continuous updating of the installed base protects investments and keeps production aligned with the pace of technological change.

Learn more on the System Ceramics Customer Service page.